We want you to be completely satisfied with your Mecoco purchase. If you are unhappy with your purchase, you are welcome to return the item to us within 30 days of purchase, provided the product is in its original saleable condition. In the event that your product is faulty, does not match its description or perform its function then a full refund (including postage costs) will be made in its original payment method or store credit will be awarded.
To return purchases, please package the item securely and post to the address below. Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will be refunded along with the purchase price. When the item has been returned to us, we will arrange for the total price to be refunded into your account.
No refunds or replacements will be given without proof of purchase.
To return an item please contact us by email firstname.lastname@example.org or phone 01294 508184
Who we are
What information we collect and how we use it
If you subscribe to our newsletter We add your name and email address to Mecoco's newsletter mailing list, which is managed via Mailchimp. Note that Mailchimp may transfer personal data outside the EU. Please contact Mailchimp with questions or concerns about this.
You will receive no more than one general Mecoco newsletter monthly; if you have selected to receive one or more of our special interest newsletters, you’ll receive no more than one extra monthly bulletin for each.
If you contact us via email Your email address and message will be accessible to our small team of support staff and may be forwarded to the person or people in the organisation best equipped to respond. We adhere to strict internal privacy policies which comply with the GDPR.
If you enter one of our competitions we will only retain your data until the closing date of the competition and such tie that a winner has been identified and contacted. If you also choose to be added to our mailing list at the same time as entering a competition your data will be looked after in the same way described above.
Your personal information is never shared externally, or used for purposes other than the above.
Legal basis for processing
In subscribing to the newsletter or contacting us, you are consenting to the processes as described on this page. The legal basis is GDPR 6(1)(a) – Consent of the data subject.
In all cases listed above, we retain your personal data until such a time as you unsubscribe or ask us to remove your details.
If you contact Mecoco via our contact form, we reserve the right to keep your message indefinitely. This is to aid continuity and so that we can view any historic context which may have bearing on subsequent support mail, even if members of the support staff change. Support staff adhere to strict internal privacy and security policies.
We are obliged to keep records relating to financial transactions for at least six years following the end of the accounting period in which the transaction took place. We destroy our records after this point; if you require information on payment processors’ policies, please contact them directly.
How to unsubscribe from the newsletter
Every newsletter contains a quick and easy unsubscribe link in its footer.
When you unsubscribe from a newsletter managed via Mailchimp, your details remain on the list of past recipients. This is a measure to prevent circumstances such as a member of staff accidentally manually re-adding you. Mailchimp states: “As a compliance measure, subscribers who unsubscribe themselves can’t be deleted from your list.”
However, provided you are still a subscriber at the point when you contact us, on request your details can be permanently removed from the list – please get in touch if you would like this to happen.
Your right to complain
If you believe that we have mishandled your data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can report a concern here (but do contact us first, so that we can try and help).
Your right to access and erasure
You may contact us at any time to ask to see what personal data we hold about you. Please contact us to request this.
You may request that we destroy the personal data that we hold about you, provided that there is no legitimate reason for us continuing to hold it, that is to say if it does not relate to financial transactions or is unlikely to be of any legal or practical purpose in the future. Please contact us to request this.
Data, cookies, and external services
These tools are very common and widely used by other sites, but they do have privacy implications.
When you visit sites that use these tools, you’re potentially telling companies such as Facebook and Google that you visited, as well as some information about how your web browser is configured. Nothing more that that – we don’t give out personal information like your email address, home address or private mail.
If you don’t want to share your browsing activities on Mecoco's sites with other companies, you can install opt-out browser plugins. Here are links to more explanations:
To make our service easier or more useful, we sometimes place small data files on your computer or mobile phone, known as cookies.
Many websites do this. This information can be useful for you, and useful for us. For example, if you leave a comment on a blog, cookies ensure that the next time you comment, you won’t have to re-enter your credentials.You find out more about Cookies here.
Cookies can also help us measure how people use the website, so we can improve it and make sure it works properly.
Measuring website usage (Google Analytics)
We use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better.
Google Analytics stores information such as what pages you visit, how long you are on the site, how you got here, what you click on, and information about your web browser. IP addresses are masked (only a portion is stored) and personal information is only reported in aggregate.
Google’s official statement about Analytics data:
If you’re unhappy with the idea of sharing the fact you visited our sites (and any other sites) with Google, you can install the official browser plugin for blocking Google Analytics.