We pack and despatch on Tuesday, Thursdays and Fridays. If you need an order sent urgently and can't wait until the next despatch day for it to be sent please get in touch; we can usually get special orders sent asap but check with us before placing your order. Small orders will be sent via 2nd class with Royal Mail, larger ones via Couriers and are subject to the carrier’s delivery timescales. Costs are £2.95 for all orders under £40, and above £40 it's free. Our Tea Light selection boxes are only £1 P&P when they are bought without other products as they can be mailed in a letter box sized box.
We are now offering collection from our workshop but we also need to keep our team safe from Covid, so please follow the instructions here. Collection is available on Tuesday, Thursday and Friday between 10am and 2.30pm. Please wait until you have received notification from us that your order is ready for collection.
When you arrive at the workshop please ring the door bell and wait inside the first door. We'll bring your order out to you.
We re-use packaging where possible, so the box may look pre-loved! If your delivery contains plastic packaging it has been recycled from a previous parcel that one of the Mecoco team has received.
We want you to be completely satisfied with your Mecoco purchase. If you are unhappy with your purchase, you are welcome to return the item to us within 30 days of purchase, provided the product is in its original saleable condition. In the event that your product is faulty, does not match its description or perform its function then a full refund (including postage costs) will be made in its original payment method or store credit will be awarded.
To return purchases, please package the item securely and post to the address below. Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will be refunded along with the purchase price. When the item has been returned to us, we will arrange for the total price to be refunded into your account.
To return an item please contact us by email firstname.lastname@example.org or phone 07395 470029