We aim to ship all orders within 4 working days. Small orders will be sent via Registered Delivery with Royal Mail, larger ones via Couriers and are subject to the carrier’s delivery timescales. Costs are £4.95 for all orders under £40, and above £40 it's free. If you require a faster service please call us on 07395 470029.
We re-use packaging where possible, so if your delivery contains plastic packaging it has been recycled from a previous parcel that one of the Mecoco team has received.
We want you to be completely satisfied with your Mecoco purchase. If you are unhappy with your purchase, you are welcome to return the item to us within 30 days of purchase, provided the product is in its original saleable condition. In the event that your product is faulty, does not match its description or perform its function then a full refund (including postage costs) will be made in its original payment method or store credit will be awarded.
To return purchases, please package the item securely and post to the address below. Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will be refunded along with the purchase price. When the item has been returned to us, we will arrange for the total price to be refunded into your account.
To return an item please contact us by email firstname.lastname@example.org or phone 07395 470029