We pack and despatch within 3 working days. If you need an order sent urgently please get in touch; we can usually get special orders sent asap but check with us before placing your order. Small orders will be sent via Royal Mail, larger ones via Couriers and are subject to the carrier’s delivery timescales. Costs are £3.10 2nd class, £5.60 for all orders under £40, and above £40 it's free. Our Tea Light selection boxes are only £1 P&P when they are bought without other products as they can be mailed in a letter box sized box.
We have paused offering collection from our workshop due to the lockdown. We will resume this from our new workshop once the restrictions have eased.
We re-use packaging where possible, so the box may look pre-loved! If your delivery contains plastic packaging it has been recycled from a previous parcel that one of the Mecoco team has received.
We want you to be completely satisfied with your Mecoco purchase. If you are unhappy with your purchase, you are welcome to return the item to us within 30 days of purchase, provided the product is in its original saleable condition. In the event that your product is faulty, does not match its description or perform its function then a full refund (including postage costs) will be made in its original payment method or store credit will be awarded.
To return purchases, please package the item securely and post to the address below. Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will be refunded along with the purchase price. When the item has been returned to us, we will arrange for the total price to be refunded into your account.
No refunds or replacements will be given without proof of purchase.
To return an item please contact us by email email@example.com or phone 07395 470029